All Posts By

Shelley Tanner

JUNETEENTH

By | A Note from Shelley

NEW YORK, (June 15, 2020) –  Shelley Tanner, SanovaWorks CEO/President

In the wake of the recent murder of George Floyd, and the swell of the social justice movement Black Lives Matter, we are witnessing a watershed moment in time. Things are changing. People are, finally, paying attention. Statues are coming down and confederate flags are banned in the very environment they once flew proudly. Symbols of racism, oppression and hundreds of years of suffering; they are no longer welcome in the “land of the free.”

Many people agree that these actions are welcome — and long overdue. Other steps are being taken to properly acknowledge the history of Black Americans in this country. It’s the right direction, but still a long way to go. Reform and change are necessary, when progress is to be achieved. 

BLACK LIVES MATTER, A MESSAGE FROM OUR CEO

Juneteenth

Juneteenth, also known as Freedom Day, Jubilee Day, and Cel-Liberation Day, is an American holiday celebrated annually on June 19, which is commemorated as African Americans’ Independence Day. This pivotal year marks the 155th anniversary of the end of slavery in the United States in 1865.

“June 19th is the anniversary of the reading of the Emancipation Proclamation to enslaved African Americans in Texas, the last Confederate State to have the proclamation announced. It commemorates June 19, 1865, when Union general Gordon Granger read federal orders in Galveston, Texas, that all previously enslaved people in Texas were free. Although the Emancipation Proclamation had formally freed them almost two and a half years earlier, and the American Civil War had largely ended with the defeat of the Confederate States in April, Texas was the most remote of the slave states, with a low presence of Union troops, so enforcement of the proclamation had been slow and inconsistent.” Wikipedia

Currently, forty-seven of fifty US states recognize 6/19 as Juneteenth, either in the form of a state holiday, ceremonial holiday, or a day of observance. As we have seen these past weeks, change is happening, so we can expect the other states to fall in line with this recognition that is long overdue.

This year and every year going forward, SanovaWorks and its affiliates will acknowledge Juneteenth as a company wide holiday. SanovaWorks isn’t the first company or organization to commemorate Juneteenth, but we hope to inspire other businesses in Dermatology and other professional communities to follow suit.

Juneteenth Celebrations

Johnson House is holding a Virtual Juneteenth Celebration

Johnson House is of historical significance because it was a stop on the Underground Railroad that functioned to transport runaway slaves from the South to the North where they could be free. Harriett Tubman, an Abolitionist, is reported to have visited the Johnson House.

Food for the Body, Food for the Soul

Black Heritage Trail New Hampshire

Live Streamed Cooking Demonstration, African Drumming Live Streamed from the Portsmouth African Burying Ground, A Virtual Concert, & A Virtual Community Dialogue Featuring Special Guest Adrian Miller

I encourage you to do a search to find a Juneteenth Day celebration that inspires you to take part.

As I personally take a very long pause and acknowledge my own privilege and lack of awareness, in this age of radical and needed change, I encourage my Team, and anyone reading this, and anyone I encounter, to celebrate and acknowledge Juneteenth, a profound day, inspiring hope, and reflection.

Shelley Tanner
President/CEO

Resources

Juneteenth.com

Wikipedia

Emancipation Proclamation 

MENTAL HEALTH IN THE AGE OF COVID-19, PART 2

By | COVID -19 Resources

NEW YORK, (May 26, 2020) –  – Shelley Tanner, SanovaWorks CEO/President

Getting back to our new normal

While essential workers are still battling a pandemic on the front lines, businesses, and some practices, are engaged in the slow roll-out of the reopening of society. Mental health in the age of COVID-19 remains an increasingly real concern. Some workers are coming off furlough, some dealing with job-loss completely, some experiencing fear of job-loss, and most everyone experiencing some form of depression and anxiety.

READ MENTAL HEALTH IN THE AGE OF COVID-19

This webinar was previously recorded on May 13th, 2020

Colleagues and thought leaders examine the emotional and logistical impact of COVID-19 on employees. Panelists discuss job loss, mental wellbeing, employee’s top concerns and communication surrounding the global COVID-19 pandemic. Experts discuss ways to offset anxiety and depression, steps to take care of your emotional well-being and logistical challenges such as homeschooling and balancing the ever-changing priorities during this crisis. There will also be discussion surrounding manager communication strategies, what works, what does not work and ways employers can calm employee’s fears during the pandemic.

MODERATOR

Brandon Thompson (Co-Founder, Careers in Aesthetics & Co-Founder & CEO, BNB Aesthetic Innovations)

PANELISTS

Richard G. Fried, MD, PhD (Board Certified Dermatologist & Clinical Psychologist, Clinical Director, Yardley Dermatology Associates)

 John Connors (CEO & President, Jan Marini Skin Research)

 Mark Wilkins (Executive Vice President and U.S. General Manager, Prollenium Medical Technologies)

 Aaron Burton (CEO, Sciton)

 Jenna Mons Anderson (CEO, AccessElite)

Excerpts from the webinar

BRANDON: I lost my job and [Shelley] was just checking on me and we really just said that the most underserved topic in society today, especially in competitive environments like sports as well as in sales and in business, is mental health, and having an optimal mental health. So, that’s why we are on this call today. The people I have on this call –put people first and they have not only been able to pivot and keep their entire teams, and the point of this entire call is to give optimism and hope, but also be empathetic to those that have lost their jobs that have been furloughed, that have fear of job loss, and we’re going to tie all of that in together with Dr. Fried, who is not only a successful dermatology practice owner in Pennsylvania, but also a psychologist which is very rare.

POLL QUESTION

Do you know someone who is clearly having anxiety or depressive symptoms due to COVID-19? 

Nearly 3/4’s of the people said they knew someone who has been impacted by anxiety or depression –“high or extremely high”.

High Impact 61%

Extremely High Impact 13%

BRANDON: [based] on those answers Dr. Fried, you are a Psychologist as well as a Dermatologist and there are so many people that are struggling wiPOth depression, one thing that I know, in business and in sports, a lot of people don’t like to verbalize that they have anxiety or depression. I’ve had a lot of anxiety of the past eight weeks and I’m healthy, I exercise. Due to the fallout of COVID-19, job loss, fear of job loss, being furloughed, and homeschooling, can you give us some insight, from a psychological perspective and your expertise on how to deal with this?

DR. FRIED: [anybody] that says they don’t struggle with anxiety, don’t struggle with depression, with feelings of inadequacy…. [T]hat’s Human Condition. COVID-19 is a freight train out of the blue, of uncertainty, we have no clue, short-term and long-term, where it’s going– everything gets amplified times 100….[The] advice is to realize that every one of these emotions and feelings of inadequacy are ubiquitous; and we have to join the crowd and say, okay where do we go from here?, from the imperfect ‘me’?. Where do we go from here, to try to get back control. And the feeling that they can’t, and that’s the battle we all had before COVID-19, and it’s just become so markedly amplified now.

BRANDON: Jenna, you’re the only female CEO on our call. Juggling is not easy. A lot of companies are empathetic. You have two toddlers and a newborn, and you’re a CEO of a company. Tell us how you’re juggling and how you’re dealing with stress.

POLL QUESTION

Do you have children that are being homeschooled right now?

YES 55.56% 

JENNA MONS ANDERSON: I’ll start off by saying there’s no perfect way to do it and it’s a balancing act. You do the best you can, you get up everyday put a smile on your face and do it again. Some of the things that work for me, they won’t work for everyone. I need structure. My family needs structure. We have a schedule and we do our best to follow that plan. We get active. I’m a big believer in activity.  I told my team from the beginning to take 30 minutes everyday to do something, walk, run, yoga, meditate. Also have compassion for yourself. I fail everyday at something. Or at least we feel like we fail. Having compassion during this time. Nobody is an expert at a pandemic. Communicate. I talk a lot about how key communication is. We probably haven’t spent this much dedicated time with our spouses – ever. When you are trying to raise a family and work from home during a pandemic. Don’t try to “keep up with the Jones'”, I see a lot of posts about people taking up a new hobby or learning to cook. I mastered sanity. 

BRANDON: This question goes to Mark Wilkins. Is the role of the rep going to change? Are we going to continue letting sales reps into the office? Team members who know we are still dealing with COVID-19.

MARK WILKINS: We’re obviously in a time of change and will be dealing with COVID for quite a while. I think everyone can agree to that fact. As a company and personally, is know that there’s going to be a significant amount of change and with that comes uncomfortable times. We need to pivot toward that change and look at it as an opportunity to improve. Office calls are going to change for many practices. The role of the sales representative is not going away. The sales reps on this call can take solace that it’s not going away. Our company thinks we have the best product in our space, but it doesn’t sell itself. Having people know that, looking at the adjustments that a clinic has to make themselves, is very important. They’re all going to manage their business very differently. Some may have staggered appointments, some may have meetings in the parking lot. We worked over the past eight weeks training our people how to have remote meetings. How can we bring value to the clinic in a very very different environment? One of the things we’ve done to help prepare our team is to let them know change is here and could be for years. There’s a lot of uncertainty around that. Each situation is going to be different. They need to learn how to pivot. Understand the unique situations per each clinic. When we do that and are transparent with our team we remove a lot of anxiety. Their safety is the most important.

Silver linings

Each of the panelists agreed that despite the great tragedy, stress, anxiety and difficulties, there had been obvious silver linings. Whether a renewed optimism for their own practice and work, or spending valuable time with family, each person has a bright side they have chosen to acknowledge and focus on. This unanimous recognition that in the face of great suffering there is always a silver lining, was the perfect way to end the session.

WATCH BOTH MENTAL HEALTH & COVID-19 WEBINARS

COVID-19: The Invisible Impact on Dermatologists and Dermatology Practices

COVID-19: The Invisible Impact on Team Members

BLACK LIVES MATTER | A MESSAGE FROM OUR CEO

By | A Note from Shelley

NEW YORK, (June 3, 2020) –  Shelley Tanner, SanovaWorks CEO/President

The below was sent to the employees of SanovaWorks.

This is an issue we should all be aware of, we should all be engaged in, and we should all be actively fighting together against for a solution. Each company, as a collective of humans, has a responsibility to do everything we can to protect our fellow humans and ensure that we all have access to the things we hold dear. We cannot stand by knowing that our fellow Americans are being targeted unjustly from all angles.

On the heels of the global and national devastation of the coronavirus pandemic, we are witness to the glaring evidence of an epidemic that has existed for hundreds of years in the USA, and that is the systematic racism and injustice against black Americans. The devastation that results from this affects lives in literally every facet: education, careers, health, families, finances, safety, etc.

The pandemic unveiled in clear numbers the disparity between black and white communities in this country, where only 13% of the population are African American, yet represent 23% of the deaths. In some states, like Georgia, African Americans make up little more than 30% of the population, yet almost 50% of deaths are from within this group.

On May 25th this year George Floyd, a black man from Minneapolis who is also a brother, a cousin, a nephew, a friend, a boyfriend, a son, and a fellow human, was murdered in a horrific incident that has reinvigorated people to stand up and say that this is not acceptable, spurring the nationwide protests that are not only just, but also necessary to demand change for a reality that has been accepted through complacency and inaction.

What can we do?

I, for one, have not done nearly enough and in this I am and have been the problem.

For our employees who are impacted by this, we need to support you. As a team and your friends we are here to back you up.

If you don’t already know how you can personally help, I hope you will take the time to learn what we can all be doing at this time to be a part of the solution. You might feel helpless or overwhelmed by this matter, and feel like there is nothing you can do, but this is part of the problem. Doing nothing is a choice and an action. The support we show for one another matters. One of my friends sent me this article on the weekend, for which I was extremely grateful, as it outlines many things we can all be doing for racial justice.

READ What White People Can do for Racial Justice

President Barack Obama

On June 1, President Obama published an article on how he believes we can use what is happening now as a turning point for real change that is definitely worth the read. In this article there is a link to a very detailed report and toolkit developed while he was in office by the Leadership Conference on Civil and Human Rights, along with a dedicated site of resources and organizations to learn about and get involved with.

READ How to Make this Moment The Turning Point for Real Change

Grassroots Organizations

Below is a list of grassroots organizations supporting this cause. I have personally donated, and I encourage you all to consider doing the same. There are many more that I have read about and perhaps that speak to you more personally. I encourage you to look up some of these groups and read about what they are doing.

https://minnesotafreedomfund.org/

https://www.blackvisionsmn.org/

https://www.reclaimtheblock.org/home

https://www.northstarhealthcollective.org/

On Wednesday June 3rd

We as a company will take a moment of silence at 1:30pm ET to reflect on these injustices, and how we personally might help. I would like us all to pause together and show solidarity. For those who choose to sit on their own, know we are with you.

Going forward

I am committed to ensuring that this is not the end of the conversation for SanovaWorks. We are committed to increasing our network and recruiting to include a bigger pool of qualified candidates of color and expanding leadership roles to Black candidates. Stay tuned for more information and please get in touch with me directly if you have thoughts on this. I welcome all ideas and feedback.

And finally. To ALL of our friends of color: know that we see you, we appreciate you, and we will do everything we can to support you.

Shelley N. Tanner
President/CEO

@NAACP on Instagram

Letter to State & Local Representatives – Share by SanovaWorks Team Member, Lindsay O’Connor.

MENTAL HEALTH IN THE AGE OF COVID-19

By | A Note from Shelley

NEW YORK, (May 26, 2020) –  – Shelley Tanner, SanovaWorks CEO/President

Everything has changed; and it will never be the same. How we adapt and move on will determine many things about our future personal, and professional lives. SanovaWorks has been a 100% remote company for many years now. While many things about our focus and priorities have changed, the thing that hasn’t changed is our adaptability and our success with a flexible and remote work culture.

See our Diary of a Remote Company Series

Now that we are well into month three of social distancing and quarantine guidelines, the physical and mental impact of the worry, and anxiety, are being felt across our industry and many others. Companies are responding with increased internal support, and available resources for their employees. In the uncertain world we currently live in, mental health is a major concern for many people. With all the added worries, and concerns of financial, and physical health, you have a recipe for mental and physical suffering, in the form of stress. 

SanovaWorks and the Mental Health Support Plan

Managing stress in healthy ways is an ongoing conversation at SanovaWorks. We have implemented several initiatives that offer tools that are designed to reduce stress and give our Team time to recoup, so they are never feeling that work is too much for them to handle, with all that life is demanding, right now. 

Guided Meditation – SanovaWorks offers guided and recorded meditations for use by all teams at all times.

Mental Health Day – SanovaWorks closed the company for a day in May and will close for a day in June. It really meant so much to our Team to be able to turn off their notifications, not have to check email, and just relax and properly rejuvenate. 

COVID -19 Resources – SanovaWorks provided a resource document with a variety of links and information for adults and parents and we also made sure our team knew to where to look for their local resources.  

Flexible scheduling – We already have a very flexible culture for schedules. Our Team isn’t bound by a 9 – 5 routine, however we moved meeting schedules to ensure that all people who had a restricted schedule because of COVID-19 were able to work around their specific needs.

Giving back to the dermatology community

In response to COVID – 19 the Journal of Drugs in Dermatology (JDD) in partnership with SanovaWorks, Derm In-Review, Next Steps in Derm, ODAC and Skin of Color Update, hosted two webinars that are specific to the topic of mental health. 

COVID-19: The Invisible Impact on Dermatologists and Dermatology Practices

COVID-19: The Invisible Impact on Team Members  

The Invisible Impact on Dermatologists and Dermatology Practices was moderated by Richard G. Fried, MD, PhD (Board Certified Dermatologist & Clinical Psychologist, Clinical Director, Yardley Dermatology Associates); and included panelists Evan Rieder, MD (Board Certified Dermatologist & Psychiatrist, NYU Langone Health); Paul Jarrod Frank, MD (Chief Medical Officer & Founder, PFRANKMD), and Melissa Kanchanapoomi Levin, MD (Founder, Entière Dermatology).

As Dr. Fried explained COVID – 19 is having an invisible impact, “[the] invisible virus, visible virus, the invisible impact. It’s almost an ironic thing that COVID – 19 is so invisible yet stepping into [NYC] or other major cities throughout the states and beyond, it’s quite visible– invisible virus but stepping into the psyche and into the functional status of some many clinicians– it’s invisible, but very very visible.”

Dr. Evan Rieder, Board Certified Dermatologist & Psychiatrist, NYU Langone Health gave the following tips along with insight and encouragement to our audience.

If you are stressed out : 

  1. Dedicate time to worry – 20 minutes a day, and start a worry journal.
  2. Limit exposure to things that increase worry, example, limit news, certain people and social media and other triggers.
  3. Identify productive vs unproductive worry, i.e, what you can change and what you can’t change – paying a bill vs. the nature of the corona virus, what’s happening to economy who is wearing a mask. 
  4. Try not to compare yourself to others – hard to do, limit stressors like social media that foster comparison.
  5. Exercise
  6. Limit sugar and caffeine
  7. Slow down your breathing
  8. Practice mindfulness, and meditation
  9. Pilates or yoga
  10. Aroma therapy or a simple skin care experience of mindfulness

Other ways to free your mind of anxieties and unproductive worries are apps like Insight timer, and others that use guided imagery to lead the user to experience the beach, mountains or wherever you like. 

A unique and sobering perspective from our Derm community

Dr. Paul Jarrod Frank, Chief Medical Officer & Founder, PFRANKMD shared his tips for our listeners. Dr. Frank contracted and recovered from COVID – 19. His experience and unique perspective, and insight were a sobering addition to the panel. Dr. Frank’s advice to people listening was to always appreciate and focus on your teams. “It’s important to streamline your practice.” and build emotional slack and protection for yourself. Keep more money in the bank and have team leaders. 

What’s your silver lining?

Each experience of adversity is an opportunity to find a silver lining. Regarding COVID – 19, Dr. Frank stated that streamlining of patient care with no over booking, and no crowed waiting rooms is definitely a positive result.

Dr. Melissa Kanchanapoomi Levin, Founder, Entière Dermatology in New York City had to shut down her new practice due to COVID – 19. Dr. Levin shared her thoughts on the positive impact that COVID – 19 has had on the environment, sustainability, and the resultant ‘slowing down’ that has occurred across the world. 

My silver lining

My personal silver lining is an increased feeling of gratitude for all of Team Sanova. Our Team has risen to the occasion. While I know that our small company has felt the personal and professional impact of COVID – 19, I also witness the level of resiliency that each Team member exhibits. I’m proud to lead this team.

Shelley Tanner,

CEO/President SanovaWorks

Watch both webinars 

COVID-19: The Invisible Impact on Dermatologists and Dermatology Practices 

COVID-19: The Invisible Impact on Team Members  

RESOURCES

ALL JDD COVID -19 WEBINARS

RESOURCES FOR ADULTS/PARENTS

GOOD LUCK ON YOUR NEW ADVENTURE

By | A Note from Shelley

NEW YORK, (May 12, 2020) – Shelley Tanner, SanovaWorks CEO/President

FROM ALL US AT TEAM SANOVA

It’s always difficult to say goodbye to a coworker and friend. Janel Doyle, you will be greatly missed, and we wish you much happiness in your new venture. Janel embodies the ability to balance professionalism with fun. These two traits are evident in all that Janel does. She is a wonderful advocate for clients, representing their needs and wishes across our entire organization, and has been a pillar of strength for the brands she represents. 

Janel was so good at her job she was hired twice for it! 

Janel is a rare individual who takes every goal and challenge head-on. She is a skilled sales professional and has shown the dermatology client community all the things that ODAC, SOCU and SanovaWorks accomplishes or plans to accomplish. 

Over the years, Janel has developed and maintained close relationships with our clients. Each year, growing those relationships stronger and deeper. She is very engaging and talented. We have watched her deal with some very difficult situations. Throughout all, she was able to maintain the highest level of industry trust, evident through repeat and increased business.  

[Janel] the passion and enthusiasm you bring to every project is palpable! Wishing you lots of luck and happiness in your new adventure! 

The thing that stands out about Janel Doyle the most is her strong professional demeanor – her ability to stay smooth, level-headed, and polished at all times, even in the stressful setting of a conference. Her sales ability and how well she connects with clients is really her claim to fame, and her new team is lucky to get her! 

Janel will be missed at SanovaWorks.

Shelley Tanner, CEO / President, SanovaWorks

DERMATOLOGY INDUSTRY JOINS FIGHT AGAINST COVID-19

By | A Note from Shelley

NEW YORK, (May 7, 2020) –  – Shelley Tanner, SanovaWorks CEO/President

COVID-19 continues to be a major pandemic which is changing they way we live and work. Our company, SanovaWorks, is responding by hosting webinars and sharing what a working at remote company is like from an employee’s point of view.

Additionally, companies in the dermatology industry are playing a role in the fight against COVID-19. From researching possible treatments and vaccines to modifying production lines for essential products, the following is a listing of dermatology companies and their COVID-19 efforts. Read more about each individual companies efforts at Dermatology Industry Joins Fight Against COVID-19 on Next Steps in Derm.

As we continue to fight the pandemic together by social distancing, washing our hands, and staying home, we can all  be grateful for the front line workers who we can all agree, are doing the hardest and most compassionate jobs in the world right now. Thank you for your selfless and tireless work to care for the sick and dying.

Best wishes to everyone. Stay safe and healthy.

Shelley Tanner

 

 

 

 

 

HOW TO HANDLE PUBLIC CRITICISM ABOUT YOU AND YOUR COMPANY DURING A GLOBAL PANDEMIC

By | A Note from Shelley

NEW YORK, (Apr. 21, 2020) – Shelley Tanner, SanovaWorks CEO/President

For most people, their entire world has changed overnight. We are in around week 5 of the global pandemic since its impact started rocking the inhabitants of the US. Almost all of the nations citizens are under some kind of “shelter in place” order to minimize risk of disease spread, and ultimately the toll that the impending wave of sickness, suffering and death that the COVID-19 virus would bring. Kids aren’t in school. Parents are now home-schooling while working. The degree of separation between each one of us and a COVID-19 death or critical illness is rapidly decreasing. Millions of people have lost their jobs, and for those who still have jobs, there is certainly some kind of anxiety attached to the conditions under which they are now working. Among the many professions and jobs that are considered “essential services”, are all healthcare workers. Whether they are on the frontlines or not, they are stepping into daily risk simply because of the nature of their work. 

And what is the result of all of this? Anxiety. Fear. Depression. Anger. Emotions are high and many people do not know either how to deal with these new intensified feelings, nor do they have a clear understanding of the ripple effect left on the other side of them acting out of any of these particular feelings. 

JAMA recently reported:

“The worldwide COVID-19 pandemic, and efforts to contain it, represent a unique threat, and we must recognize the pandemic that will quickly follow it—that of mental and behavioral illness—and implement the steps needed to mitigate it.”

The Mental Health Consequences of COVID-19 and Physical Distancing The Need for Prevention and Early Intervention

SanovaWorks Initial Response to COVID-19

During the initial wave of uncertainty that hit my network of friends, colleagues and peers, SanovaWorks decided to bring together panels of various healthcare practitioners to help aid the anxiety that was boiling up through opening conversations that would help guide people. To date, we have completed four panels on various important topics in which no-one received compensation. Each is given and received as an offering to the community it served.

During promotion of our webinars, our choice of topics and panelists have come under scrutiny in a private, closed social media group.  Emails and messages were sent to our staff that included emotionally charged language.

How Do You Respond to Negative Feedback?

I would say that the number one response in this kind of situation is to listen and inspire dialogue. By email, we have requested dialogue with every single person who has reached out. Although many have not responded, we continue to appreciate those that have.

In addition to listening, it is important to acknowledge the other party’s opinion and feelings. Acknowledging does not mean agreeing, but it does say “I hear you, and I respect that you have this opinion and these feelings”.

You do not have to apologize for doing things you believe in, but you can apologize for any issues that have been experienced by the other party as a result. Of course we did not intend that any action would result in suffering for the other party, and an apology is appropriate for unknown ripple effects like this. Any apology you give should be one hundred percent authentic or it isn’t worth saying at all.

Above all you must be respectful and kind. This should be “table-stakes”.

How Can You Learn from Feedback?

When marketers ask their target market research questions, while tantalizing to the ego, they are not looking for glowing recommendations. They are looking for the truth. Even if you do not agree with a person’s opinion, one piece of feedback can represent the opinion of more than just that one person. I would expect that leaders are grateful that some people are willing to stand up and verbalize their thoughts, giving insight to the market that would otherwise stay hidden. When someone in your market complains to you about something, as mentioned above, listening is the best course of action. 

I live my life by the following advice that was shared by a very wise person I know:

If someone insults you and it is false, you should ignore them.

If someone insults you and it is true, you should thank them.

We should always be open to hearing what the market has to say. Their insight will prove valuable to navigate some of the complex business challenges you face. 

How Can You Protect Your Teams

Many of SanovaWorks employees; have spouses who have lost jobs, are isolated in other parts of the country, have suddenly become full time carers for young children and have home-school responsibilities. While they all still have their jobs, they have uncertainty in general because we cannot make promises given the uncertain nature of things, are working on all the programs we were working on before the pandemic, but now to survive as a company, we are all working on additional programs. Our previous brick and mortar office location was in New York City, so many of our employees are located in that area–the global epicenter of the pandemic.

Add the recent feedback calling into question our decisions to facilitate a webinar for a group of heath care practitioners, that we had agreed to support, it makes an already bad day, week, or month, into an even more overwhelming situation.

What you can do is keep everyone informed. Do not let the rumor-mill increase any feelings of tension. You should state your position with regards to the matter by giving them basic facts, and an open line of communication to discuss the matter further. And you should reiterate the most important facets with points such as:

  • We always listen to others
  • We do not tolerate bullying and disrespect
  • We should let people experience us by example and our integrity
  • We believe all healthcare practitioners need and are entitled to appropriate education 

As I reflect on the past weeks, and months, I can say that there has never been a moment that I did not feel hopeful– and ultimately that hope is that this global crisis gives each of us the opportunity to grow as human beings, citizens, leaders, and employees.  

Shelley Tanner, 

CEO/President SanovaWorks

 

Flexible work at SanovaWorks

REMOTE WORK TECHNOLOGIES INSPIRE PATIENCE, UNDERSTANDING, AND DETERMINATION

By | Diary of a Remote Company

NEW YORK, (Mar. 26, 2020) – Shelley Tanner, SanovaWorks CEO/President

The pandemic caused by the spread of the COVID – 19 has changed the way we live, they way we socialize and the way we do business. When we feel helpless in the wake of a national tragedy or a natural disaster, not unlike the way many people are feeling right now, full of anxiety and worry; we can try to offer practical help. That’s what we are doing at SanovaWorks. While many companies are struggling to “get up to speed” on a remote workforce, SanovaWorks has been 100% remote for many years.

Follow our Diary of a Remote Company posts to get some insights from Team Sanova.

When I asked the Team what insights they can share to help other companies that are transitioning to a remote workforce in response to the pandemic, Karin spoke specifically to the need for patience when dealing with technology and varying skill levels and experience. I think her advice is worth sharing.

Karin Beehler, Executive Editor

Patience and understanding – Everyone has different levels of technology skills

Their area of work may be different and require different types of technologies and knowledge of programs different from the ones you use. Just because they do not understand the program you are using doesn’t mean they are incapable of learning it and getting up to speed. For instance, we encounter many doctors who are not experts at InDesign and Adobe PDF maker and editing tools or web conference software although obviously have other expertise! They may need some tips to get them on track so be willing to share your knowledge in a kind and professional manner. Be patient and understanding about other people’s learning curve and encourage their ability or interest to learn a new program. 

Where there is a will, there is a way

We can do this! It might not be perfect, and it can be frustrating when “all the best laid plans of mice and men often go awry” but determination, patience, understanding, tolerance, and persistence will pay off. Sometimes conference calls don’t work out because someone can’t log on, or there is a major update needed, or a virus, or a crash, black-screen, files lost, files not found. These are just the normal obstacles of the work from home environment, like trains not running or printer is jammed, like with an office workplace. We do what we can to avoid them, but they happen so just accept and move on, find a work-around.

As my mother says, “you may not know what you want, but you know what you don’t want.” If one tech solution doesn’t work, stick with it until you find another one that is better. There is no one-size-fits-all but there are usually work-arounds that suit most people. Don’t get frustrated and sabotage your goal, and don’t give up.

 

See our post on generational learning for more insights on differences in learning styles.

video conference

REMOTE WORK AND BENEFITS OF VIDEO CONFERENCE

By | Diary of a Remote Company

NEW YORK, (Mar. 26, 2020) – Shelley Tanner, SanovaWorks CEO/President

In the wake of COVID 19, I wrote a article about the Top Immediate Needs of a Remote Employee

Regular communication through video conference calls was at the top of my list. I asked the team what their thoughts were and received a great response from Nick.

Nick Gillespie, Assistant Publisher

Use video conference tools, not the phone.

Sometimes staff can feel that it’s an imposition, but the quality of meetings for those participating via video is infinitely better than just via phone

I would say the most important tip is to embrace the video component of remote working.

People quickly become used to the video interface, to the point where it becomes no different from meeting face to face in the office.

Gaging facial expressions and body language is very important for effective communication.

I think if you are a manager in a company, you should make video attendance mandatory for all. 

Some links about the benefits of face to face meetings (even remote ones):

https://timemanagementninja.com/2012/10/5-reasons-why-meeting-face-to-face-is-best/

https://medium.com/@shannonkelly_80469/steve-jobs-on-the-importance-of-face-to-face-meetings-even-in-the-age-of-iphones-a5a4b83621a6 

https://sebastiancorp.com/10-reasons-video-conferencing-is-better-than-a-conference-call/